Guest experiences are our priority, Thats why we continously improve on how we deliver the kind of services we offer you, including providing the nitty gritty details required throughout the stay. This is particularly important to reduce the number of times a you have to contact us, and the time it takes for an inquiry to be addressed, Hence this stay guide.
- General Location: Greatwall Gardens – Athi River
- Exact location: Phase II (Two), Block M, Wing A, Second Floor, House Number M21
Check-in: Please note that check in is from 11am
- Once at the house, use the provided lockbox passcode to open the lockbox next to the door. Use this video for reference on lockbox opening. If it does not open, try pulling the switch down while also pulling the flap outward. Call us if efforts dont work.
- Close the lockbox after retrieving the key, and use the key to access the apartment
- Once inside, please fill out the form placed on the dining table. Share a picture of the filled form and a picture of your ID via whatsapp
Check-out: Please note that check-out is by 10am.Â
- Switch off all electronics (fridge, lights, TV).
- Turn off any water outlets (shower, taps).
- Lock the house.
- Open the lockbox using the same passcode, insert the key, close the lid, and secure the lockbox.
WIFI Details: Username: Hidden Gems
              Password: Hiddengems2
Details to note during your stay
- We use portable mosquito nets. These nets are inside the wardrobes for every bedroom . Please refer to this video for how to use them
Contact us for more inquiries, please make sure you have read the guide first.
call/WhatsApp Mary: +254796907682
call/WhatsApp Cynthia: +254705158971